About Long-term Loan
How do Long-term Loan work?
Whether you need extra money to buy your dream car, finish up renovations works or finance your training, long-term loans may help you get the money you need. We offer long-term loans between K5,000 and K20,000 repayable over 3-6 months.
Can I apply for a long term loan on your website?
Yes, you can apply for a long term loan on our website www.expresscredit.co.zm.
Can I use this loan for my business, education or health?
Yes, you can! Whether you need extra money that can be a useful financial instrument for start-ups, small and medium-sized businesses, medical or educational needs, our loans may help you get the money you need.
We offer loans of up to K20,000 that can be repaid over a period of 6 months, making it easy for you to access the capital you need to achieve your business goals. Just fill out our online application form, and we'll contact you with a suitable solution tailored to your needs.
What is the maximum tenure for long term loans?
The maximum tenure for people employed in the private sector is 6 months.
About Payday Loan
How do Payday Loans work?
We offer payday loans between K200 and K10,000, generally due in full on your next pay date. These loans are designed purely for short-term use to help you in a financial emergency.
Can I apply for a payday loan on your website?
Yes, you can apply for a payday loan on our website www.expresscredit.co.zm.
About loan repayments
How can I repay the loan?
You can repay the loan by a bank transfer, mobile money or cash at the nearest branch.
- Bank transfer
First National Bank Zambia Limited: 0062684077409
Absa Bank Zambia Limited: 0200161465526
Stanbic Bank Zambia Ltd: 9130000664409
Zambia National Commercial Plc: 5377971500154
- Mobile money (check out the FAQ 'How can I repay the loan with mobile money?')
Zamtel: dial *344# and enter the merchant code - 33340
Airtel: dial *788# and enter merchant code - EXPRESS
MTN: dial *303# and enter merchant code - 333400
Available in all branches
Please use your loan number or ID number as a reference to deposit funds. In case you have any questions, call us at 3334.
How can I repay the loan with mobile money?
There are different mobile money providers you can choose from to repay your loan.
Step 1: Dial *115#
Step 2: Select option 4 ‘Make Payment’
Step 3: Select option 6 ‘Goods & Services’
Step 4: Select Option 1 ‘Enter Merchant Code’(Express)
Step 5: Enter Business Name (Express)
Step 6: Enter Amount
Step 7: Enter Reference / NRC No.
Step 8: Enter PIN
Step 1: Dial *115#
Step 2: Select option 3 Pay Bill
Step 3: Select option 6 Retail payment
Step 4: Enter Merchant code (which is 333400)
Step 5: Enter Amount
Step 6: Type in reference (always NRC Number)
Step 7: Enter PIN to confirm transaction
Step 1: Dial *115#
Step 2: Choose Option 6 ‘Merchant Payments ‘
Step 3: Choose Option 1 ‘Merchant payments(main account) ‘
Step 4: Enter Merchant Code ‘33340’
Step 5: Enter Reference/ NRC No
Step 6: Enter Amount
Step 7: Press 1 then Enter Zamtel Kwacha PIN
What does your company do?
ExpressCredit Zambia offers fast and affordable long term and payday loans to individuals employed in the private and government sectors.
I am in a town with no branch. How can I apply?
- Apply online on our website www.expresscredit.co.zm.
- Call us at 3334
- Meet one of our direct sales agents
What are your working hours?
Our branches are open Monday-Friday 08:00-17:00 and Saturday 08:00-15:00.
Our call centre hours are Monday-Friday 08:00-18:00 and Saturday 08:00-15:00.
I do not have one of the required documents. Can you make an exception?
Unfortunately, we can't make an exception, and you need to submit all the required documents to apply.
How long does it take to process the loan application?
If you have all the documents in place, we will have your application approved the same day.
What identity documents do I need to apply for a loan?
National Registration Card, passport, driver's license (not expired) qualify as valid identity documents. For non-citizens, an ID document or passport (not expired) and a work permit are required.
What is your interest rate?
We always operate according to responsible and affordable lending principles. Our interest rates vary and are subject to credit history, affordability, and other relevant criteria. Please get in touch with us to learn more.
Are loans available to business people?
Unfortunately not. We only offer loans to people with permanent and contractual employment (for a minimum of 3 months).
Can I get a loan in cash?
Yes, you can simply go to the branch and withdraw in cash. In this case, you will be required to present your ID.
How it works?
- Refer any friend who is not an ExpressCredit client and if they are approved for a loan then you will earn K150 as a reward.
- The referral code has no expiry date and a limit of 5 uses.
How to get your referral code?
If you are our client, go to your client profile under account settings and find your unique referral code or request a referral code from our call centre or any of our branches.
How to refer a friend?
Give the referral code to your friend to use when they are applying at the branch or online. If at the branch just mention it to the loan officer assisting, you. If applying online then you will see an enter referral code box at the bottom of the application page.
How to get my referral reward?
Disbursements will be done at the start of each month and sent to your bank account.
How to submit a complaint?
We put our customers at the heart of everything we do. Your feedback is what helps us to improve our services and build a strong community. We are committed to make things right and resolve any issues you may have. Would you please let us know your questions, comments or complaints you have by submitting a request online or at the branch?
Please click on the link to go to the online form.
What will happen next?
We strive to provide excellent customer service and resolve our customer complaints as quickly and fairly as possible. If our investigation takes more time than expected, we will get in touch with you to inform you of escalation options. In any case, we will provide our final answer in five working days and explain the assessment process and the decisions we have made.
We will do our best to resolve your complaint at the earliest opportunity and would ask you to provide a written confirmation that your claim has been addressed to your satisfaction.
How long will it take?
Our complaint resolution process is anything but straightforward. We assure you that we investigate complaints fairly, diligently and promptly. Our team follows up with our customers to make sure they are satisfied.
Sometimes we need more time or to obtain additional information, but we keep our customers up to date on the progress and measures of the complaint’s resolution. Depending on the level of resolution, the complaint is resolved within 24 hours, 48 hours or five working days.
First Level Resolution
Customer Care Officer/First Level supervisor
Second Level Resolution
Head of supporting Unit/Call Centre Manager
Third Level Resolution
5 working days
* If your complaint remains unresolved within ten (10) working days, we will send you a written update.
Complaints handling procedure